Working with us

Six stages. Every one of them visible.

From the moment you open a file with us you have a dashboard. Every case moves through the same six stages, and each stage writes to a timeline you can see — including the one where we tell you the scans need redoing.

01
Upload your scans
Awaiting scans → Submitted
02
Scan review and approval
Under review → Approved, or Revision requested
03
Work has begun
In production
04
Completed
Completed
05
Shipped, with tracking
Shipped
06
Delivered
Delivered

The six steps, in full

Nothing here happens where you cannot see it.

Each step below names what your practice does, what the laboratory does, and the state your case sits in while it happens. The portal uses the same names — there is no internal vocabulary you are not shown.

Upload your scans

Awaiting scans → Submitted

Case status

AWAITING SCANS
SUBMITTED

Open a case and send the files. Two minutes, from any device.

Your practice: Start a new case in your dashboard, complete the prescription, and drag in your scan files, photographs and any supporting documents.
The laboratory: The case reaches the review desk the moment its first scan lands — timestamped and queued. Until then it waits in your dashboard, and no delivery clock is running.

Every major scanner export is accepted — STL, PLY, OBJ, DCM and full case archives.
We are a fully digital laboratory. Conventional impressions and stone models are not accepted: an impression adds a pour, a post, a remake when it distorts, and days of shipping in both directions before anyone has looked at the case.
A case with no scan on it is never in our queue and never counted against your turnaround. It sits as Awaiting scans until you attach one, so a case nobody uploaded to cannot quietly go missing between you and us.
The prescription form explains its own fields, so a new team member can send a case correctly on their first day.

Scan review and approval

Under review → Approved, or Revision requested

Case status

UNDER REVIEW
REVISION REQUESTED

A technician verifies the scans before the case enters production — and if something is wrong, you hear within 24 hours, not on the delivery date.

Your practice: Nothing, unless we ask. If the scans cannot produce a restoration that will seat, you receive a notification naming exactly what needs recapturing.
The laboratory: Margins, adjacents, opposing, bite registration and clearance are checked against the prescription. The case is either approved into production or returned with specifics.

Review is a named stage with its own clock, not something that happens silently inside 'in progress'.
A revision request is never 'please resend' — it names the tooth, the surface and the reason.
Re-uploaded scans return to the top of the review queue rather than the back of it.
Your case timeline records every review decision, so a disputed remake has an evidence trail.

Work has begun

In production

Case status

IN PRODUCTION

Design, manufacture and finishing, recorded to the case as it happens.

Your practice: Track progress in the dashboard. Message the bench team on the case directly if the plan changes.
The laboratory: The case is designed, nested, milled or printed, finished, and photographed. Material lot numbers are recorded against the case as it goes.

The promised completion date is set when production starts, and it does not move without a message explaining why.
Every stage is written to the case as it is reached, with the date it happened.
Material batch traceability is captured here, which is what makes the materials record real rather than decorative.

Completed

Case status

COMPLETED

Finished, verified and photographed — visible to you before it leaves the building.

Your practice: Review the QC photographs in your dashboard. If something is not right, say so before it ships.
The laboratory: Fit is verified against the design, occlusion is checked on the model, the case is photographed under controlled light and every patient-contact material is recorded to the case by manufacturer, product and lot.

Seeing the finished work before dispatch is the single cheapest remake-prevention measure that exists.
The materials record — every patient-contact material, by manufacturer and lot — is written to the case record at this point, and the case cannot be dispatched until it is.
Cases completed ahead of schedule ship early rather than waiting for the promised date.

Shipped, with tracking

Shipped

Case status

SHIPPED

Dispatched by express courier, with the carrier and tracking number written to the case at dispatch.

Your practice: Follow the shipment from the case page. Your front desk can give the patient a real arrival date.
The laboratory: The case is packed, dispatched by express courier, and the carrier and tracking number are written to the case record.

The tracking number lives on the case, not in an email someone has to find.
The pouch label names the laboratory that made the case; the materials and the point of origin are on the case record in your portal.
The courier's estimated arrival is written to the case at dispatch and shown on the stage bar, so the front desk can book the seat appointment against a date rather than a hope.

Delivered

Case status

DELIVERED

The case is confirmed received at your practice, and the promise it was sent against is settled on the record.

Your practice: Confirm receipt from the case page. That one click is what closes the loop and what a warranty claim is measured from.
The laboratory: Delivery is written to the case, the promised date is reconciled against what actually happened, and the case moves into your history.

A case that arrived early is recorded as early. The old portal compared every promised date against today's date forever, so a case delivered four days ahead of schedule read as five days overdue a week later.
Delivery is the last stage of the bar rather than a footnote on the one before it, because it is the only stage the patient in the chair is waiting on.
The warranty clock starts here, on a date both sides can see.

The step nobody else names

Step two exists because most remakes are decided before production starts.

An unreadable margin, a missing opposing arch, a bite registration that does not seat. Every laboratory finds these. Most find them quietly, work around them, and let you discover the consequence in the chair. We stop the case, tell you which tooth and which surface, and put the rescan at the front of the queue.

It costs us throughput to run review as a named stage with its own clock. It is worth it, because a remake costs the practice a patient visit and costs us the whole unit — and because the review decision is written to your timeline, a disputed case is settled by looking rather than by arguing.

The portal

One platform. Three doors.

Your practice, our bench and our administration each see the same case through a different door — and your practice's door opens onto your practice's work alone.

Client dashboard

Your practice

Your own private workspace. Start cases, upload scans, watch each one move through the six stages, message the bench team, and pull your full case history whenever you need it. Every practice is walled off from every other — your cases are yours alone.

Your own logins, per team member
Case history and search across every restoration you have sent
Notifications the moment a case needs you
Tracking numbers, QC photographs and materials records on every case

Production dashboard

The laboratory

The bench view. Incoming scans arrive on the review desk, get approved or returned with specifics, and move through production to dispatch — each transition writing to the case timeline your practice can see.

Review queue with scan approval and structured revision requests
Production board across every open case
Technician assignment and internal notes
Dispatch with carrier and tracking capture

Admin dashboard

Administration

Full oversight. Every practice, every user, every case, every event — plus the commercial view: throughput, turnaround, revision rates and the accounts that drive them.

Approve new practices and provision their logins
Complete case visibility across all accounts
Turnaround, revision-rate and volume analytics
Full audit log of every action taken on the platform

Every practice is walled off from every other.

Each office gets its own account, its own logins per team member, and its own isolated case history. It is enforced in the data layer, not in the interface.

Open an account

Send us one case. Watch it move through all six steps.

Most accounts are live within one working day. Your first case can be submitted the moment you sign in — and it is reviewed within 24 hours, or you are told why.

Open an account Read the questions first